Shipping policy
Shipping Policy
1. Shipping Destinations
We currently offer shipping to addresses within Morocco. At this time, we do not ship to international destinations other than Morocco.
2. Processing Time
Orders are typically processed within 20-30 business days. During peak seasons or promotions, processing times may be slightly longer, but we strive to dispatch all orders as quickly as possible.
3. Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order and the shipping destination. We offer several shipping options with varying delivery times and costs to provide flexibility for our customers.
4. Shipping Methods
We primarily use international carriers such as DHL, FedEx, and UPS for shipments to Morocco. The shipping method available for your order will depend on the shipping address and the weight of the package.
5. Estimated Delivery Times
- Standard Shipping: Estimated delivery within 20-30 business days.
- Express Shipping: Estimated delivery within 10-15 business days.
Please note that these are estimated delivery times and actual delivery times may vary depending on customs clearance and other factors beyond our control.
6. Customs and Duties
All international orders may be subject to customs and import duties upon arrival in Morocco. These charges are the responsibility of the customer and are not included in the item price or shipping cost. Customs policies vary widely from country to country; please contact your local customs office for more information.
7. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can track your package using the provided tracking number on the carrier's website.
8. Shipping Restrictions
Certain items, such as hazardous materials or oversized goods, may have shipping restrictions to Morocco. We will notify you promptly if any items in your order cannot be shipped due to these restrictions.
9. Shipping Support
If you have any questions or concerns regarding shipping to Morocco, please contact our customer support team at Emmasecret.ling@gmail.com or +17814170592 . We are here to assist you with any inquiries you may have about shipping, delivery times, or tracking your order.
10. Returns and Exchanges
Please refer to our Returns Policy for information regarding returns and exchanges for international orders shipped to Morocco.